FAQs

Each Hera Smart purchase includes the controller unit with 7-inch touch screen, I/O boards, integrated sensors, access to the Hera Smart Dashboard, mobile app access, installation guidance, and technical support. Additional services like professional installation can be arranged separately.

Hera Smart Dashboard requires a yearly subscription. We offer transparent pricing with no hidden costs. Contact us to discuss the specific features and support levels that best fit your needs.

Hera Smart comes with a comprehensive warranty covering manufacturing defects and component failures. We stand behind the quality of our Italian-made products. Specific warranty terms vary by region and can be discussed with our sales team. Extended warranty options are also available.

We understand that upgrading your laundry equipment is a significant investment. We work with various financing partners to offer flexible payment options. Contact our sales team to discuss financing solutions that can help make Hera Smart more accessible for your business.

Absolutely! We encourage potential customers to see Hera Smart in action. We offer personalized demonstrations either at your facility or through virtual sessions. Request a demo through our contact form, and our team will arrange a convenient time to show you the system's capabilities.

Hera Laundry is an advanced electronic control system that transforms your laundry equipment into intelligent, connected machines. It consists of a CPU with a 7-inch touch screen interface, I/O boards for controlling electrovalves and pumps, and integrated sensors. The system connects to our cloud-based dashboard for real-time monitoring and analytics.

No training is required! Hera Laundry features an intuitive 7-inch touch screen interface that is designed to be self-explanatory. The user interface is so intuitive that operators can start using the system immediately without any manuals or training sessions.

Absolutely. We take data security very seriously. All data is encrypted end-to-end, and we are fully GDPR compliant. Your data is only accessible to you, and we never share it with third parties. You can review our Privacy Policy for complete details on how we handle your information.

We provide comprehensive support including installation guidance, technical assistance, and troubleshooting help. Our team is available to help you get the most out of your Hera Laundry system. Contact us through our support channels for any questions or issues you may encounter.

Yes, Hera Smart is designed to be compatible with most industrial and commercial laundry equipment. The system can be retrofitted to existing machines, upgrading them with modern electronic controls and smart connectivity features. Contact us to discuss compatibility with your specific equipment.

Hera Laundry is proudly designed and manufactured in Italy by CTA Electronics. We are Italian Excellence in Industrial Electronics, operating in the field since 1992. All our products are built with the highest quality standards and Italian craftsmanship.

Hera Smart supports multiple languages through its interface. The system can be configured to display in your preferred language, making it accessible to operators worldwide. Contact us for a complete list of supported languages.

Installation time varies depending on your equipment and setup, but typically takes a few hours. Our technical team can provide detailed installation guidance, and in many cases, the system can be installed by qualified technicians. We also offer professional installation services if needed.

Hera Smart requires standard electrical connections and WiFi or network connectivity for cloud features. The system is designed for easy installation and can be integrated with most industrial and commercial laundry equipment. Our technical team can provide detailed installation guidance and support.

Hera Smart features a modern CPU processor, I/O boards for electrovalve and pump control, integrated sensors for comprehensive monitoring, WiFi/Network connectivity, and mobile app integration. The system includes a 7-inch touch screen interface and supports real-time data synchronization to the cloud.

The Hera Smart Dashboard is a web-based platform that automatically receives data from your Hera Smart controllers. It provides real-time analytics on productivity, costs, consumptions, and anomalies. You can access it from any device with an internet connection, and it supports multi-location management for facilities with multiple sites.

Hera Smart includes integrated sensors to monitor all critical variables during operation, including temperature, pressure, water levels, and other operational parameters. These sensors provide comprehensive monitoring to ensure optimal performance and early detection of any issues.

Yes! The Hera Wash Configurator mobile app allows you to create unlimited custom wash programs in seconds. The app features an intuitive wizard that guides you through the process, making it easy to set up programs tailored to your specific needs without any technical knowledge.

Hera Smart supports both WiFi and wired network connections. The system can connect to your existing network infrastructure, allowing seamless integration with your IT environment. Cloud features require internet connectivity, but the system can operate locally without internet for basic functions.

The I/O (Input/Output) board interfaces between the CPU and external devices like electrovalves, pumps, and sensors. It enables the controller to monitor equipment status and control operations precisely, managing water flow, temperature, and cycle timing according to your wash programs.

Hera Smart continues to operate normally even without internet connectivity. The system stores operational data locally and automatically syncs to the cloud when the connection is restored. All core functions, including wash program execution and local monitoring, work independently of internet connectivity.